Can you answer my question with questions

How can I answer questions about my product?


Bavariashop_GmbH#1

Today, by chance, I became aware that there was a customer question about one of my products, I was not notified by amazon, nor did a message or the like appear in Seller Central.
It may well be that I have overlooked umpteen questions so far ...
I don't know if the topic already exists somewhere, but does anyone know how I as a seller can be notified if there are questions?
And how can I, as a seller, answer?
I saw that there are these badges (e.g. salespeople). I have them automatically as a seller, right?
Many thanks for your help!


Belzebub#2

Hello,

As far as I know, these inquiries come exclusively by email. Click the link in this mail and the question can be answered.

Wording of the email roughly: “A customer has a question. Can you answer this question…"

greetings

Edited by: Joerch on 10/1/2015 9:05 AM


Bastet#3

+ I was not notified by amazon, nor did a message appear in Seller Central. +

Hello,

could not be one Phishing mail act?

greeting

Bastet


Bavariashop_GmbH#4

No, luckily the customer was impatient and found our website and asked the same question in the chat. And she told me that she had already asked that on amazon. I just don't see the question anywhere.


Bavariashop_GmbH#5

I thought so too, but nothing came of it. She probably asked the question this morning, when, I don't know exactly, but we didn't get anything. However, the same email address has been stored for years, and other system messages and order notifications also arrive.


Bavariashop_GmbH#6

Do you know what this function is behind in the notification options?


Belzebub#7

Hello,

I cannot imagine that this function can be deactivated or activated.
At least there doesn't seem to be any attitudes for this.

greetings


Belzebub#8

Hello pink,

it is about customer inquiries that are not made via the message system, but about questions directly about the product, which are then also listed on the product page. With a question from the customer and an answer from the seller.
There is no setting for this and then your reference applies that all other emails are sent to the contact address.

greetings

Edited by: Joerch on 10/1/2015 11:40 AM


Rosa_C#9

Hello,

I cannot imagine that this function can be deactivated or activated.
At least there doesn't seem to be any attitudes for this.

Of course:

in Seller Central -> Settings
-> notifications
-> = notification options

  1. Order notifications (sold ... / return reminder ... / warranty claims ...)
  2. Offer notifications (offers created / offer ended)
  3. Other notifications (seller news / technical notifications + for emergencies: phone no.)

The e-mail address can be stored there and activated / deactivated as an option.

Note above about it:
+ Notifications not listed here will be sent to the login email address of the primary contact person

At least that's how it looks in my account and everything has worked so far.

@ Bavariashop
If your correct e-mail is stored there - especially for the order notifications - you should actually receive customer inquiries ...

Greetings Rosa

Edited by: Rosa C. on 10/1/2015 11:38 AM


Rosa_C#10

Hello Joerch,

ok - sorry - my mistake in thinking.

Greetings Rosa


aaha#11

Hello,

As far as I know, these inquiries come exclusively by email. Click the link in this mail and the question can be answered.

Wording of the email roughly: “A customer has a question. Can you answer this question…"

greetings

Edited by: Joerch on 10/1/2015 9:05 AM

It has been like that lately. But before that I had for months - if I was “bored” on the weekend - e.g. B. at the crime scene] - By the way, leafing through all the offers individually, whether there were any questions that I hadn't heard about until now. Unfortunately, I haven't been bored enough lately that I haven't checked yet whether there are still questions that have not been answered - despite the notification function that has now finally been set up. It's time for winter to come and dark earlier ...


As a seller of ......... can you help this customer?

Belzebub#12

I have had two such inquiries this year.
I can't be so bored to search the entire inventory for such questions. I would still miss ...

greetings


aaha#13

Well ... we don't have that many articles in Ama (Prio1 = own shop), and - let's be honest - the last crime scenes were mostly pretty boring

But isn't it also like this: you can't get good advertising for your own products cheaper? The customer asks what and gets a competent and helpful answer from one of the dealers involved.

Well ... bad luck for THE dealers who don't answer ... because THEY are not present. A dealer answers himself and helps me? Oh cool, he is sure to be competent in other areas too ...

Whose products are a little more expensive? Never mind, because I trust THIS dealer ...

But everyone has to know for themselves ...

Are you a competitor? Well then, thank you that it's too much for YOU


FU2#14

aaha:

But isn't it also like this: you can't get good advertising for your own products cheaper?

Let’s put it this way: Amazon cannot get any expertise cheaper. As with everything at Amazon, you as a retailer have to weigh up very carefully what kind of question and what kind of product it is in each case. If it is a product on which I have a monopoly on supply without competitors, then I will be happy to answer the question. If it is a product where we are always in the buy box and the competitors remain largely clear, then I often do not always answer. And when there are questions about items that Amazon is best selling itself or where there are zillion competitors and which are accordingly hard-fought, then I keep my fingers still and just think to myself:

“Dear Amazon customer, if you have a technical question about a product, go shopping at a specialist retailer - at least if you are expecting competent information or even advice. Alternatively, annoy Amazon customer service directly to let them tell you that they have no idea, or ask the dumping overseas competitor, or another incompetent customer, but don't piss us off ”


Pappenheimer#15

As far as I know, these inquiries come exclusively by email. Click the link in this mail and the question can be answered.

Wording of the email roughly: “A customer has a question. Can you answer this question…"

That's right: but THIS email also likes to get into the Spam order,
was there already checked?
From there, the question can be answered directly as a link.

the mail is not a phishing mail, it is real + (not yet * !!, at least) +

* You can be sure and check whether the said ASIN, respectively. Product title has a question


Bavariashop_GmbH#16

Everything works now. The emails were not in the spam folder, arrived very late in this specific case, and some were sent to a personal email from an employee, which I was able to change.
Thank you all.


system closed # 17


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